FAQs
Frequently Asked Questions
Can I book a chauffeur in advance?
Yes, and honestly, the earlier the better. Airport transfers are fine with 24–48 hours’ notice. But for the Grand Final or Melbourne Cup? Book 2–4 weeks out minimum. We’re not exaggerating when we say those dates go fast.
Can I hire a chauffeur for a full day?
Yes. Full-day and hourly hire is actually one of the more popular options we offer, especially for corporate roadshows or back-to-back meetings where you just need someone reliable waiting for you all day. Works well for leisure, too, if you want to see Melbourne without dealing with parking.
Do you do airport transfers?
Yes, Tullamarine, Avalon, private terminals. We meet you in arrivals with a name board and help with luggage. Pretty straightforward.
What happens if my flight is delayed?
We track it. Your driver adjusts. You don’t get charged extra. That’s just how it works with us, no phone calls needed on your end.
Do you offer corporate chauffeur services?
We do. And it’s set up properly for businesses — monthly billing, priority bookings, dedicated account management. Not just a car on demand.
Can you handle corporate roadshows?
Yes. Multi-stop, multi-day, Melbourne and regional Victoria. We sort the logistics, you focus on the meetings.
Do you service the Melbourne Cup?
Every year without fail. Transfers in and around Flemington throughout the Carnival, group bookings, VIP packages — the lot. If you’re going, book early because it gets busy on our end, too.
What about the Australian Open?
Look, Melbourne Park during the Open is genuinely chaotic if you don’t have a plan. Our chauffeurs know the traffic patterns, the right drop-off points, and how to time arrivals so you’re not sitting in a queue for 40 minutes. It makes a real difference.
Do you cover the Formula 1 Grand Prix?
Yes, Albert Park transfers across the race weekend. Availability is limited during race days, so don’t leave it too late.
Can I get a chauffeur for AFL Grand Final day?
Yes. Pre and post-match pickups around the MCG. Honestly, if you’ve ever tried to get out of that area after a Grand Final on public transport, you already know why people book us.
What vehicles do you have?
Luxury sedans, SUVs, people movers, and premium vans. Solo or a group, we’ll have something that fits.
Are the vehicles well looked after?
Yes. Regularly serviced, safety checked, and properly presented. That’s non-negotiable for us.
Do you have options for larger groups?
People movers and minibuses, yes. Just give us your group size when you book.
Do you cater for passengers with accessibility needs?
We have wheelchair-accessible vehicles available. Let us know what you need when booking, and we’ll make sure it’s arranged.
Are your chauffeurs properly trained and licensed?
Yes, fully licensed, professionally trained, and we’ve been doing this for over 20 years. Standards matter to us.
Do they know Melbourne well?
Better than most. Roads, event precincts, traffic patterns, shortcuts — it’s local knowledge built over two decades. Not something you get from a GPS.
What's your cancellation policy?
Cancellations within 24 hours may incur a fee. Event bookings sometimes have different conditions, check your confirmation or just call us if you’re not sure.